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Communication Harmony

The all-in-one customer communication and automation platform needed to orchestrate a dialogue between you and your customers.

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For Sales

Convert customers to achieve your business goals with fast onboarding and lead generation features.
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For Customer Service

Upgrade your customer experience and let your customers communicate with you the way they prefer.
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For Automated Business

Track and offer customers advanced self-service features such as bots, interactive IVRs and navigators.
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One Powerful Platform

With CommBox, you can engage your customers in a modular and unified way whenever and wherever it is most convenient for them, regardless of whether it is through bots, email, chat, video, voice, SMS, social media or other digital channels.

Some of Our Happy Customers

CommBox Platform Features

Connect

CommBox enables you to easily add new customer communication channels and simultaneously manage all your brand assets and online conversations through a single, unified view.

Email & Messaging
Social Media
Online Chat & Web Apps
Video Chat & Web Call
Voice
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Communicate

CommBox offers an ultimate inbox and outbox for teams. Omnichannel by design, all channels and conversations are in one place, making SLA compliance, assignments, tagging and routing super easy.

Smart Inbox
Team Collaboration
Forms and Co-Browsing
Agent Routing
Knowledge Base & Canned Responses
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Automate

CommBox has developed machine learning algorithms that automatically generate business rules and actions to improve customer engagement capabilities and save on operating costs.

Omnichannel Bot
Understanding Customer Intentions
Automation Rules Triggered by User Behavior
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Measure

With CommBox’s analytics and reporting system, you can proactively monitor any aspect of your customer communications and easily optimize your workforce.

Reporting System
Insights and Analytics
Satisfaction Tracking
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Intergration

With CommBox, integration with your existing applications is done quickly and easily and will work seamlessly with current and future channels.

CRM Integrations That We Support

CommBox integrates directly with existing CRM systems to provide a unified desktop that your agents will be delighted to use. Integration of new channels is done quickly and easily, and your CRM system will be automatically updated when a new channel is added. The CRM integration includes our Smart Inbox, intuitive softphone-like controls, conversation tabs, screen pop for digital channels, automatic interaction, and more.

Contact Center Integration

Interested in integrating CommBox with your Avaya, Cisco, or other contact center instead of your CRM system? That’s easy! Using our real-time API, you can automatically add multiple channels to your contact center work environment.