For Customer Service
For Automated Business
One Powerful Platform
With CommBox, you can engage your customers in a modular and unified way whenever and wherever it is most convenient for them, regardless of whether it is through bots, email, chat, video, voice, SMS, social media or other digital channels.
CommBox Platform Features
CommBox enables you to easily add new customer communication channels and simultaneously manage all your brand assets and online conversations through a single, unified view.
CommBox offers an ultimate inbox and outbox for teams. Omnichannel by design, all channels and conversations are in one place, making SLA compliance, assignments, tagging and routing super easy.
CommBox has developed machine learning algorithms that automatically generate business rules and actions to improve customer engagement capabilities and save on operating costs.
With CommBox’s analytics and reporting system, you can proactively monitor any aspect of your customer communications and easily optimize your workforce.
With CommBox, integration with your existing applications is done quickly and easily and will work seamlessly with current and future channels.
CRM Integrations That We Support
CommBox integrates directly with existing CRM systems to provide a unified desktop that your agents will be delighted to use. Integration of new channels is done quickly and easily, and your CRM system will be automatically updated when a new channel is added. The CRM integration includes our Smart Inbox, intuitive softphone-like controls, conversation tabs, screen pop for digital channels, automatic interaction, and more.
Contact Center Integration
Interested in integrating CommBox with your Avaya, Cisco, or other contact center instead of your CRM system? That’s easy! Using our real-time API, you can automatically add multiple channels to your contact center work environment.